Customer Service Advisor
Customer Service Advisor needed for a permanent contract in Bath for a local housing association
Your new company
You will be joining a leading housing association who is passionate about helping tenants within the local community. You will be joining an organisation who is looking for people who want to continually grow and develop to make their business the best.
Your new role
You will be working as a customer service officer and will support tenants on voids, tenancies and general management of a portfolio of properties. You will be working on a full time (37.5 hours) permanent basis. Working in line with the organisations policies and procedures you will manage the property from notice of termination or vacation through to check outs and preparation for new tenants. You will be the first point of contact for any tenant queries this may involve liaising with letting agents, contractors and other functions as well as managing and resolving enquiries, queries and problems. You will create tenancy agreements and information packs for all new tenants and ensure both tenants and system are fully updated. As a customer service advisor you may also worker with landlords to ensure properties have sign off on all utility/council tax bills and you will be liaising with the organisation's rent teams or the landlord directly.
What you'll need to succeed
Previous experience working within a busy environment will be essential to this role. You must have good communication skills both verbal and written. You must have the ability to work in a busy environment and be able to prioritise when necessary. Due to the nature of the role we need you to have sound system skills and consider yourself I.T. proficient particularly with Microsoft office packages such as Word and Excel.
What you'll get in return
Not only does this role offer you a competitive annual salary but you will be joining a forward thinking, dynamic organisation. If you enjoy helping people in the local community this role will be perfect for you. You will also be offered generous benefits such as enhanced maternity and paternity leave, cycle to work schemes and the ability to buy and sell holidays.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.