2nd Line Support (Software)
My client is a market leader in innovative technology and consultancy services related to total reward and flexible employee benefit programs. A global business, their clients include some of the world's best-known brands across financial services, e-commerce and business services.
This is a challenging and varied role within the Client Team, providing 2nd line support to clients, partners and internal stakeholders, in the use of the company’s software solution. You will become an expert in the system, and play a key role in the incident management process, analysing errors and best practice to increase efficiencies. Responsibilities of the role include:
- Relationship management - develop close working relationships with external clients and partners to develop a deep understanding of their requirements to deliver appropriate solutions
- Service delivery - stay current with roadmap releases, bugs and future of the product; communicate complex product updates to clients and partners
- Problem solving/troubleshooting
- Training - deliver client and partner training
- Project management
The successful applicant will be a graduate with 12+ months experience in 2nd line software support. You will have excellent communication skills and the confidence to guide and influence internal and external stakeholders. High attention to detail and the ability to multi-task is essential.
In return, my client offers an amazing working environment; highly sociable and with a real ambition to be the best in their sector, the team are vibrant, out-going and passionate about their work. Career prospects are excellent, with a culture geared towards progression from within.
In addition to basic salary of £33,000 - £35,000, plus bonus and a comprehensive range of employee benefits such as gym membership, cycle to work scheme and private medical cover (plus lots more goodies!)