2nd Line Support/ Infrastructure Engineer

Recruiter
Cambridge Technology
Location
Pampisford
Posted
10 Jan 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
2nd Line Support/ Infrastructure Engineer, Cambridge- £25k to £45k pa -

Infrastructure, Network, Microsoft, 2nd Line, Landesk, android, IOS,, Citrix, IaaS, SaaS, PaaS, Haas, MS Server

An innovative research company based in Cambridge is looking for an ambitious 2nd line support Engineer to join their team.

This is an integral position within IT Operations. You will provide 2nd line support and maintenance within the desktop computing environment. . This includes installing, diagnosing, maintaining and upgrading hardware (including but not limited to PC, iDevice and printers) to ensure optimal workplace performance. The role has responsibility for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands as well as managing IT projects providing project leadership and technical expertise.

You will work in a dynamic, fast paced enterprise environment which provides services through e-mail, phone and in person as well as self- service, focusing on the Crop Science business. You must be able to document, train and transfer new standards, procedures and systems knowledge

Position- 2nd Line Support/ Infrastructure Engineer
Location- Cambridge
Salary- £25k to £45k per annum dependant on experience
Infrastructure, Network, Microsoft, 2nd Line, Landesk, android, IOS,, Citrix, IaaS, SaaS, PaaS, Haas, MS Server

Key requirements for the Systems Engineer
• MS Server
• Microsoft Exchange/ Outlook 2010 and 2013
• Knowledge of internal systems e.g. LanDesk, Active Directory & Pull-Print Solution
• Networking topologies
• Understanding of – Iaas, Saas, Paas, Haas
• Knowledge of Windows Operating System
• Encryption Software e.g. Bitlocker
• Citrix Knowledge
• Good customer service experience
• University Degree in Computer Science or related Degree
• 3+ years’ experience
• Knowledge of ITIL

If you meet the above criteria for the 2nd Line Support/ Infrastructure Engineer role we would love to hear from you. Upload your CV for immediate consideration and please be assured that your CV will be treated with the strictest of confidence and not sent anywhere without your consent. For more information please contact Alex Barratt on 01223 463307.

Reed Technology are an equal opportunities employer that are operating as a recruitment agency.

Reed Specialist Recruitment Limited is an employment agency and employment business