Infrastructure Engineer - Cisco, Windows, Checkpoint

Oscar Technology
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Infrastructure Engineer - Cisco, Windows, Checkpoint - £35k - Manchester

The Role

The Infrastructure Engineer role reports to the new Head of Technology Support in Manchester and the primary objectives of this role are;

  • To support the Service Desk with technical escalations that cannot be resolved on the Service Desk or during times of multiple major service incidents
  • The restoration of critical infrastructure and applications
  • The transfer of knowledge onto the Service Desk, promoting faster restoration times and improving our first contact fix rate;

The role works a Monday to Friday working pattern but is on-call one week in four. On-call means being able to answer your mobile telephone and provide remote access support within 30 minutes. Overtime is paid at a time and a half and the on-call allowance 'stand-by' element is built into the basic salary.

Essential skills or experience:

  • Significant experience delivering technical support services to a large customer base;
  • Experience of supporting bespoke, diverse infrastructure and applications;
  • Awareness of the ITILv3 framework, it's principles and practical application, particularly around problem management;
  • Must have deep technical troubleshooting skills and demonstrable technical experience of supporting Windows, Linux, Cisco, Checkpoint, SQL and HP datacentre hardware;
  • Holding a technical qualification in one of more of the above technologies would be desirable (CCNP, VCP, CCSE or similar);

Apply Now!

Interviews are taking place next week, so if you are looking for your next Infrastructure Engineer career move in Manchester, apply now.

Infrastructure Engineer - Cisco, Windows, Checkpoint - £35k - Manchester

Oscar Technology Limited is acting as an Employment Agency in relation to this vacancy.