Customer Quality Engineer

Recruiter
Glue Resourcing
Location
Birmingham
Salary
28000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

The Role: Customer Quality Engineer

Location: Birmingham

Sector: Automotive

Salary Range: £28,000 - £35,000

Hours of Work: 37 hours per week

Job Status: Permanent

The Client: Our global client designs, develops, manufactures and integrates an extensive range of driveline technologies for over 90% of the world’s car manufacturers.

The Role: The primary function of the role is to support the company in successful introduction of new products, drive quality improvements and resolution of quality concerns.

Key Responsibilities:

  • To ensure that customer and internal concerns are dealt with efficiently via QIP/PPS process, reports and any other information flow are managed on a timely basis.
  • To instigate quality improvements in the Value Streams.
  • To ensure that relevant quality data/information is properly recorded as per the existing system and procedures
  • To manage & coordinate the Quality activities according to the RASIC for New Product launches
  • To carry out system & process audits in order to support the company audit schedule

Comply with the Company’s total quality philosophy by:

  • Seeking opportunities for continuous improvement
  • Identifying ways of eliminated waste
  • Striving to exceed the internal and external customers’ expectations
  • Provide quality-engineering support for APQP, Warranty and Value Streams.
  • To ensure the effective use of FMEA
  • To support PCR, ECN and deviation system
  • To liaise with external customers and suppliers as and when necessary.
  • To work with all functions of the company, its customers and suppliers in order to identify root cause of product non-conformities or performance issues at all stages of product life cycle.
  • To work with the customer and supplier base to reduce non-conformance issues, including customer / supplier visits.
  • Ensure the appropriate customer documentation is completed for relevant changes

The ideal candidate profile:

  • HNC or equivalent and a minimum of 2 years’ experience in a relevant discipline or equivalent
  • Develops personal objectives that clearly link to company goals
  • Works well as part of a team, Coaches and supports others, influences and communicates effectively
  • Constantly develops own performance, focusing on speed, efficiency and effective execution
  • Measures success through the eyes of the customer, works effectively across different cultures
  • Takes personal responsibility for own actions, has the courage to face difficult conversations honestly

The benefits include:

  • 33 days annual leave
  • Pension Scheme
  • BUPA health assessments at corporate rates, however at employee’s expense
  • Employee assistance programme
  • Childcare vouchers
  • Cycle to work scheme
  • Discounted gym membership