Customer Service Assistant

Coventry Building Society
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

A fantastic opportunity is available to work directly with our members within our Jubilee Crescent branch, as a Customer Service Assistant. In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Role requirements:

Ensuring customer needs are met, through high levels of professional customer service

Ability to develop long term customer relationships.

Cashiering duties and cash management

To work within a branch based environment, as part of a customer driven team.

Ensure personal goals and branch measures are met.

Ability to get things right first time through high levels of accuracy and confidentiality

Consistently and proactively looking at all opportunities to personally develop

Keeping up to date with financial products and legislation.

Effectively identify customer dissatisfaction and resolve at point of contact by always looking for ways to put things right.

Understand and adhere to all appropriate legislation, codes of practice and internal control requirements.

The hours of work for the role are 8.45am to 5pm Monday, Wednesday, Thursday & Friday,  Plus 3 out of 4 Saturdays 8.45am to 12.30pm