Student Recruitment Advisor

Greater Manchester
08 Feb 2017
08 Mar 2017
Contract Type
Full Time
Our client, a fantastic well established University in Manchester is looking to source a number of full time Senior Student Recruitment and Support Advisors,

Role: Student Recruitment and Support Advisors
Location: South Manchester
Hours: 37 hours
Salary: £21,800 - £24,500

You will work within the Student Recruitment and Support Centres and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction.

Key Responsibilities:

• To provide advice to support students and potential students in registration and study with the University
• Contacting potential students using various channels such as calling, emails, letters, online webchat, online forums and social media.
• Act as the first point of referral for students and potential students who may present with challenging issues and/or behaviour, eg: where a student is distressed because they have missed a deadline critical to their studies.
• Advice provision will normally be within, a specific area and associated Faculty area of study.
• Generic advice provision will also be required, using judgement and expertise as well as reference to standard operating procedures and policies
• To undertake associated administrative and operational processes to action student and potential student requests
• Accurately record and maintain student and potential student details on university systems and databases.
• Where appropriate or necessary, book follow up appointments at times convenient to students and potential students.
• Exercise judgement in dealing with complex issues, interpreting and applying guidelines with initiative whilst operating within defined boundaries.
• To assist proactively in the development and continuous improvement of good internal and inter team working and service provision

The client is looking for individuals who can think on their feet using initiative and common sense to adapt to different situations. If you have fantastic customer service and administrative skills along with a good team ethos this could be a great opportunity for you to get involved with a brilliant organisation.

If you would like to apply or find out more in complete confidence then please call 0161 817 3900, email or apply online.

Reed Specialist Recruitment Limited is an employment agency and employment business