Client Support Manager

Recruiter
NJR Recruitment
Location
Manchester
Salary
20000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Client Support Manager

Location: Manchester

Salary: £20,000 - £22,000, £35-£40K OTE + Excellent Benefits

Our client is a global and highly reputable business who provides effective, bespoke commercial marketing campaigns for a range of clients and due to the phenomenal growth throughout 2016 has an excellent opportunity for a Client Support Manager to join their office based in Manchester.

You will manage a portfolio of existing clients which include many blue chip names; however they also provide support and services for the SME market. We are currently seeking a business to business experienced Client Support Manager to join their customer support team in an extremely exciting and varied role.

The main purpose of your role will be to build strong working relationships with new and existing clients to ensure they feel they're getting the most value from their service via face-to-face or by telephone; whilst liaising with clients and booking appointments for the field-based Heads of Client Support, you will be delivering the highest standards of customer service whilst retaining business and strengthen bonds to maintaining profitability by preventing cancellations.

Responsibilities:

  • Implementing business strategy and service values to meet client retention targets
  • Booking appointments with clients and managing the diaries of our on-the-road Heads of Client Support
  • Liaising with clients on a day-to-day basis by telephone and email
  • Implementing business strategy and service values to meet client retention targets
  • Booking appointments with clients and managing the diaries of our on-the-road Heads of Client Support
  • Managing a customer support database on a day-to-day basis
  • Liaising with key departments to maintain strong communication channels
  • Gaining a high level of knowledge of our products to maximise effectiveness in client retention
  • client support manager:

The successfully candidate will need to have previous experience working in a similar role - Preferably within a B2B sales environment. You will have strong commercial acumen with excellent communication and articulation skills and have the ability to multi-task and meet deadlines.

This is an excellent opportunity for someone who is looking to progress their career, for further information please contact one of specialist consultants quoting REF: NJR6073