IT Support Technician

Recruiter
Alex James Digital
Location
Manchester
Salary
18000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Contract Type
Permanent
Hours
Full Time

An exciting opportunity has arisen for an IT Support Technician to join a thriving company based in Manchester.

The team supports a rapidly growing group of companies; developing, maintaining and improving processes. The nature of the work is incredibly varied due to the different company requirements and the fast-moving, forward-thinking management approach. The ideal candidate will be enthusiastic, flexible, and able to work in a thorough manner and have excellent interpersonal skills.

The jobholder will have daily contact with internal and external stakeholders, other members of the IT department and 3rd parties.

Role and Responsibilities

  • To act as the first point of contact for all IT related requests and incident reporting.
  • Co-ordinate IT and system related issues and provide updates to key parties
  • Liaise with external telephone provider and maintain configuration of market-leading Avaya telephone system
  • Regular housekeeping management of in-house systems
  • Liaise with external parties regarding Ad-hoc tasks to support all employees and businesses as required
  • Liaise with external IT support company on general IT setup and day to day issues, both software and hardware as well as integration with in-house software systems

Key Technical Skills

  • Working knowledge of First line support resolution of incidents
  • Have a broad overview of IT issues, both software, hardware and telephony systems
  • Demonstrate a logical and systematic approach to problem solving and troubleshooting
  • Ability to adapt quickly to different IT systems and processes

Desirable Skills

  • Strong Excel skills including use of advanced formulae
  • Knowledge of CRM (e.g. Salesforce)

Skills/experience

  • Ability to manage fluid and varied workload
  • Be a willing and helpful team player
  • Exhibit a flexible, can-do attitude to problem solving using own initiative
  • Display strong interpersonal skills both inside and outside the company
  • Demonstrate an attention to detail and desire to ensure work is completed thoroughly
  • Must be highly organised and able to manage multiple tasks and deadlines simultaneously

Personal Attributes:

  • Friendly, energetic, enthusiastic, flexible, tenacious
  • Effective communication skills

Excellent package offered to the succesful candidate.