IT Support Technician

Alex James Digital
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

An exciting opportunity has arisen for an IT Support Technician to join a thriving company based in Manchester.

The team supports a rapidly growing group of companies; developing, maintaining and improving processes. The nature of the work is incredibly varied due to the different company requirements and the fast-moving, forward-thinking management approach. The ideal candidate will be enthusiastic, flexible, and able to work in a thorough manner and have excellent interpersonal skills.

The jobholder will have daily contact with internal and external stakeholders, other members of the IT department and 3rd parties.

Role and Responsibilities

  • To act as the first point of contact for all IT related requests and incident reporting.
  • Co-ordinate IT and system related issues and provide updates to key parties
  • Liaise with external telephone provider and maintain configuration of market-leading Avaya telephone system
  • Regular housekeeping management of in-house systems
  • Liaise with external parties regarding Ad-hoc tasks to support all employees and businesses as required
  • Liaise with external IT support company on general IT setup and day to day issues, both software and hardware as well as integration with in-house software systems

Key Technical Skills

  • Working knowledge of First line support resolution of incidents
  • Have a broad overview of IT issues, both software, hardware and telephony systems
  • Demonstrate a logical and systematic approach to problem solving and troubleshooting
  • Ability to adapt quickly to different IT systems and processes

Desirable Skills

  • Strong Excel skills including use of advanced formulae
  • Knowledge of CRM (e.g. Salesforce)


  • Ability to manage fluid and varied workload
  • Be a willing and helpful team player
  • Exhibit a flexible, can-do attitude to problem solving using own initiative
  • Display strong interpersonal skills both inside and outside the company
  • Demonstrate an attention to detail and desire to ensure work is completed thoroughly
  • Must be highly organised and able to manage multiple tasks and deadlines simultaneously

Personal Attributes:

  • Friendly, energetic, enthusiastic, flexible, tenacious
  • Effective communication skills

Excellent package offered to the succesful candidate.