Infrastructure Manager

Network IT
08 Feb 2017
08 Mar 2017
Contract Type
Full Time
An Infrastructure Manager is now required to join an award winning, market leading company based in North Birmingham.

My client provide end-to-end, cloud based, Remote Workforce monitoring, scheduling and financial management solutions which benefit a diverse range of industry sectors including Health, Social Care and Facilities Management in the UK and overseas with their products providing software solutions and related services to more than 70 Government agencies and over 1000 private and third sector Companies around the world.

The successful Infrastructure Manager will have previous hands-on experience to lead a small team of engineers who will be responsible for supporting and managing their Infrastructure, including their own internal systems and the platform that their solutions are hosted on.

You will define the Infrastructure team roadmap (aligning it with Development team activities), help the team to priorities projects, provide technical advice & guidance where required and play an active role in budgeting for hardware and sourcing services from 3rd parties to ‘buy-in' additional expertise where required to successfully deliver project work across the expanding group platform.

This is primarily a management role with opportunities to provide hands-on Infrastructure work and architectural guidance where appropriate.

Key responsibilities of the Infrastructure Manager:

• To manage and maintain the infrastructure 24/7 service within budget and in accordance with defined SLAs.

• Provide an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all Group computer systems.

• Capacity plan services provided to customers to ensure that expectations are managed.

• Ensure the integrity of the Group's electronically held information by ensuring a high-level of Information Governance and information security and by ensuring that back-up and disaster recovery plans are robust and tested.

• Accountable for delivering the Infrastructure project roadmap.

• Construct business cases for new projects.

• Understand and analyse processes and working practices across the team and work to continually make things better.

• Look outside of the department, break down silos across the organization and create a more joined-up way of working.

• Work with the CTO to shape, size, and grow the team.

• Manage key relationships, including those with partners and out-source development teams.

Essential skills required from the Infrastructure Manager:

• Previous experience leading a team of infrastructure engineers to deliver a 1st class 24/7 service.

• A leadership & management style that believes in people and provides them with the authority, space and opportunities for learning required to succeed in their individual roles.

• Demonstrable knowledge in the area of network security, ideally supported with formal certifications / qualifications.

• Working knowledge of Information Governance and relevant ISO standards, e.g. ISO9001, ISO 27001, etc.

• Patient, constructive and collaborative.

• Personable, confident and hardworking, with excellent organisational, communication and presentation skills.

• The ability to make hard decisions where required to ensure that the business has the best opportunity possible to succeed.

• Strong analytical and problem solving abilities.

• ITIL Foundation (or equivalent) certification.

• Wide range of technical skills: Windows Server (2008 upwards), LANs, WANs, TCP/IP, Virtualisation, VMWare, Routing, Citrix, SANs, SQL Server, network design, firewalls, Active Directory, Group Policy, system monitoring & management.

Desirable Skills:

• VMWare certification

• 2-factor authentication

• Open Source, Linux, VoIP telephony expertise

• PRINCE-2 or other project management experience

• Degree qualified

The successful Infrastructure Manager can expect a salary of between £60,000 - £67,000 with the following benefits package:

• Scottish Widows Pension Plan – 5% employer contribution, 1% employee contribution with optional salary sacrifice on completion of your probationary period

• Health cash plan provided by Westfield Health

• 22 days holiday initially, rising to 25 days after the required length of service

• Travel to work scheme - claim 50% back on seasonal train or bus tickets for your travel to and from work.

• Childcare voucher scheme provided by Edenred

• Death in service plan – 4 x annual basic salary

• Employee Assistance Programme provided by Legal and General

• Birthday Payment – one off payment each year of £150 subject to normal deductions

• Buy and Sell Holiday Scheme