Customer Services Advisor - Coventry
Customer Services Advisors required to work for a FTSE 100 companyHate working weekends? Then why not join us!
- Capita Local Government, Tower Court, Foleshill Enterprise Park, Coventry, CV6
Salary: Starting £16,090 + incentive scheme*
- Good scope of career progression
Inbound calls only
Great team working environment & sociable hours (Monday - Friday, between 8am - 6pm only)
Comprehensive training provided
+ excellent benefits
As part of our dynamic contact centre, you will have an integral part to play in bringing to life our commitment to put customers at the heart of everything we do. In return, you'll enjoy a comprehensive structured training programme with on-going coaching and support to not only enhance your development, but also open up progression opportunities.
If you are a passionate 'peoples person' who thrives on providing an amazing customer experience with excellent communication skills, a good standard of computer literacy, and feel you have the ambition to work in a challenging and rewarding environment, we would like to hear from you.
To empower employees with consistent tools and transparency to ensure a successful career path that fulfills personal aspirations and aligns with organisational needs.
Your role will involve dealing with incoming calls relating to Council Tax, Housing Benefits and a range of local authority services. You will be required to handle confidential information and delicate situations, so you must be empathetic when dealing with customers.
You will use your excellent communication and listening skills to ensure that queries are resolved in a timely manner, ensuring great customer service is always delivered.
Flexible, motivated and a determined team player
Confident and resilient attitude
Ability to work under own initiative within a team-based environment
Ability to retain knowledge effectively
Excellent telephone manner with the ability to listen actively and work under pressure
Written communication skills
Driven, motivated and determined to achieve targets
What you will bring:
To be successful, you'll need to have great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving complex problems won't faze you, and you'll be able to build a good understanding of the products and services to help answer customer queries, all the while acting within operational processes and procedures.
About the Company:
Capita is the UK's leading customer and business process management (BPM) company. We deliver back-office administration and front-office customer contact services to private and public sector organisations across the UK and Ireland. We are a FTSE50 company, which means we're one of the largest business quoted on the UK Stock Market.
*Incentive scheme based on performance
Apply today for this exciting opportunity!
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.