1st Line Support

Recruiter
Heat Recruitment
Location
Bristol
Salary
18000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Contract Type
Permanent
Hours
Full Time

1st Line Support

Bristol

£18,000 - £20,000

Due to recent expansion, including new office out client is looking to add to their Helpdesk team located in Bristol. Working in the Managed Services IT Support Team you will be the first port of call for all incoming customer issues and escalate to senior members of the team.

If you have gained strong Helpdesk skills within a busy environment and have an interest in the Managed Service industry, please apply below.

Key Responsibilities:

  • Planning and scheduling of the Managed Services IT Support Team
  • Management of 1st line customer help desk requests
  • Distribute 2nd line support to IT Support Team
  • Ensure SLA’s and processes are followed
  • Report and measure resource KPI’s
  • Update support activity
  • Maintain high levels of customer satisfaction

Skills

  • Knowledge of IT Support operation (not essential)
  • Broad knowledge of IT systems/infrastructure
  • Strong communication skills
  • Ability to work under pressure and to deadlines
  • Working as part of a team
  • Customer service focus