Client Services

Computerworld Personnel Ltd
08 Feb 2017
08 Mar 2017
Contract Type
Full Time
Graduate/Junior 1st Line Application Support Analyst - Bristol - £18,000 - £20,000

I am seeking a Graduate/Junior 1st Line Application Support Analyst to work for a growing professional services company based in Bristol.

The successful candidate will join the organisation at entry level, and will be responsible for the solution of customer queries relating to the bespoke software of my client. You will be dealing with customers from the UK and beyond so the the ability to communicate to a high degree is key. The ideal Graduate/Junior 1st Line Application Support Analyst will possess a high degree of literacy and a strong ability to think of their feet and solve problems. You will have strong customer service skills and have a real interest in forging a career in IT. Full training will be provided, so the role is ideal for a graduate with a degree in Computer Science, Forensic Computing, Software Development, Information Technology or related course. You will also have a real desire to provide excellent customer service in a fast paced helpdesk environment. People with a strong background in customer service and a real passion for IT will also be strongly considered.

The right person will have the following attributes/personal characteristics:

- General 1st Line Application Support/interest in related field
- Passion for IT
- Strong communicator
- Adaptable, confident and diligent in approaching tasks
- Present a confident, adaptable, and enthusiastic demeanour

Desirable skills:

- Experience working in a busy helpdesk environment
- Citrix
- Windows
- Hardware troubleshooting

In addition to the above, the right 1st Line Support Analyst will have excellent people skills and will be comfortable in dealing with people of all levels. You will also be comfortable working under your own initiative on an unsupervised basis for much of the time, although full training will be provided.

This represents a great opportunity for the right person to really make their mark in a growing, friendly and supportive environment with a progressive company who are expanding rapidly. This is an urgent vacancy, so please apply early to avoid disappointment.