Flights Consultant

Venture Careers Limited
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Flights Consultant


To £22,000 + Bonus

An opportunity to join an award winning travel company s a Flights Consultant with responsibility for providing and servicing tailor made flight enquiries. You will need to have strong knowledge of complex airfares, excellent geographical knowledge, exceptional communication skills and a passion for customer service.

Main Responsibilities:

  • Using knowledge of all airfares to advise best available fare and / or routing to match an enquiry
  • Manage changes to existing flight bookings, suggesting valid alternatives
  • Responsibility for maintaining own airfares knowledge through a variety of learning resources
  • Problem solving and working efficiently within the team to ensure all enquiries are dealt with effectively
  • Providing suggestions to improve the service offered.

Key Requirements:

  • A minimum of one year’s experience within a tour operator or consolidator (must include long haul experience)
  • Outstanding people skills with the emphasis on service and client care
  • A minimum of two years GDS experience (preferably Galileo)
  • Strong knowledge of airline negotiated, private and published fares.
  • Ability to work well under pressure, handling several quotes and bookings at the same time
  • Strong organisational skills
  • Warm and enthusiastic manner
  • Strong communication skills
  • Ability to work as part of a team
  • Passionate about travel

Summary of Desirable Attributes and Qualifications

  • A good understanding of and the ability to build Round the World itineraries
  • Experience of putting together long haul tailor made holidays
  • Groups and MICE Experience