Credit Controller

Reed Accountancy
08 Feb 2017
08 Mar 2017
Contract Type
Full Time
Reed Accountancy are looking to appoint a Credit Controller to join a large successful organisation based in North Bristol. This is a permanent position offering a salary up to £19,000 (depending on experience).

The main purpose of this role is to manage customer relationships to ensure maximum cash collection is achieved to support delivery of both individual and team targets. Additionally to ensure that agreed payment terms are adhered to whilst providing a positive customer experience through effective query resolution.

Main responsibilities include:

o Responsible for the collection of debt for a portfolio of customers, ranging from the private sector to commercial organisations
o Completing incoming and outgoing calls providing resolution for all credit controller and customer service queries
o Proactive contact with customers by telephone, e mail, letter and fax ensuring terms agreed are adhered to
o Achievement of monthly targets such as cash collections, minimising overdue debt, call volumes and call time
o Credit checking and assessment of credit risk in line with group policies for accounts
o Support for team colleagues, taking inbound Credit Control calls when required
o Liaison with Customer Service, Cash Allocations and Sales to resolve queries in a positive and timely manner
o Administration duties to ensure procedures completed accurately and completely
o Any other duties, which may reasonably be requested from time to time

Person specification:

o Ability to work to and deliver on targets set
o Ability to communicate effectively with customers and colleagues
o Strong and confident computer skills with good experience of working with Excel
o Strong attention to detail
o Demonstrable ability to provide excellent Customer Service
o Previous experience in a fast paced administrative role including significant Credit Control responsibility
o GCSE educated or equivalent including Grade C or above Maths
o Ability to pursue debt tenaciously whilst maintaining a customer-focused service
o Flexible and positive attitude under pressure
o A financial or banking background would be an advantage

For further information please email

Reed Specialist Recruitment Limited is an employment agency and employment business