Customer Service - Logistics

Location
Sunbury-On-Thames
Salary
£18000 per annum
Posted
08 Feb 2017
Closes
08 Mar 2017
Ref
00064388
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Customer Service Logistics - Sunbury on Thames - £18,000 p/a

Needs to be able to work flexible hours.

Are you looking for an exciting opportunity to join a fast paced office environment?

Do you want an opportunity to progress into a management role?

Do you want to work for a forward thinking company that will invest in your career?

If you answered yes to all of these then we are recruiting for a Customer Service Logistics person with excellent customer service skills to join the team based in Sunbury on Thames.

We are a rapidly growing logistics business based in Sunbury on Thames which provide flexible and cost-effective supply chain services for ambient and temperature controlled products. Our commitment to continuously deliver service excellence, combined with our many years of experience, ensures the very best logistics solutions possible.

About the Customer Service Logistics Role

The Customer Service agent will liaise directly with the Contract Managers, allocating orders for delivery to the correct driving resource. If you are looking for a fast paced and varied role and you have experience in logistics, then this is a great opportunity for you.

Main Responsibilities
- Routing jobs through systems to create drivers manifests
- Taking incoming calls and emails from customers and allocating them to driver resource via contracts managers.
- Constantly measure service performance and make the Contract Managers aware immediately if any issues impact on service provision
- Work with stakeholders to define business and service requirements
- Produce reports and documentation as agreed with Contract Managers
- To lead the provisioning of customer services, including help desk and technical support services.

Customer Service Skills & Experience:
- Excellent communication skills - written & verbal.
- Experience of working in a logistics or distribution business (desirable)
- Experienced in following procedures and compliance processes in the pursuit of service excellence.
- Exceptional attention to detail
- Excellent administration skills
- Good IT skills including company systems (DA) and MS Office Suite.
- Driving Licence - no more than 6 points

The Person:
To be successful in the Customer Service role you will need to be hard working, flexible and happy prioritizing work in a fast paced environment. This role would really suite the type of person who likes to get on with things and multi task with every day being different.

Next Step
If you feel you are a suitable candidate for the Logistics Administrator role, please submit your CV today.

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