Customer Service Assistant

Location
Whitchurch
Salary
£17000 per annum
Posted
08 Feb 2017
Closes
08 Mar 2017
Ref
00064439
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
A North Shropshire based supplier of inks and coding equipment has a vacancy for a customer service assistant. This role will involve contacting existing customers to arrange and book services; following up any enquiries or complaints; and proactively contacting our customers to ensure they are receiving the service they require.

The position requires someone who can manage their time efficiently, has a confident telephone manner, and can update records accurately. The ideal candidate will also have some experience of working in a telephone-based customer service role. We are a family-owned company and this position offers an opportunity for an enterprising individual to expand and develop their role within the requirements of the business.

Key Responsibilities

- Call customers to arrange and book service calls for their printers and coding machines.
- Contact key customers regularly to obtain feedback about service levels.
- Record and monitor customer complaints.
- Contact customers to ensure quotes etc. have been received.
- Produce monthly reports on activity.
- Assist in the response to customer enquiries.
- Contact customers following service calls or machine installations.
- Ensure customer contact database is kept up to date.
- Compile and send out regular newsletters to customers.
- Keep KPI monitoring records up to date.
- Assist with other marketing activities.
- Research business-related information.
- Other duties as required.

Skills, Qualifications & Experience Required

- Excellent interpersonal and communication skills; both verbal and written.
- Confident telephone manner.
- Customer focus.
- Experience of working in a customer service role would be an advantage.
- Good written/spoken English.
- To be adaptable and flexible in approach to work.
- Ability to manage time effectively.
- Ability to deal confidently and effectively with a variety of people.
- Good standard of numeracy.
- Good computer skills.

Personal Skills & Behaviours
- Good attention to detail
- Flexible/adaptable approach to work
- Honesty

Hours of work
Standard office hours. 5 days per week Monday - Friday.

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