Customer Service Agent

Randstad Sales
£19000 per annum + £6000 Bonus (OTE)
07 Feb 2017
07 Mar 2017
Contract Type
Full Time
Looking for a new challenge?

Do you pride yourself of delivering excellent customer service? Are you somebody who wants to help and support others?

Do you enjoy working within a busy and vibrant atmosphere? If so, read on!

Our client is global leading Insurer, based in Chiswick West London. They are recruiting for Customer Service Specialists to join their growing team.

As a Customer Service Agent you will:
* Give advice for potential claims and answering customers queries by phone and email
* Keep records of customer queries and resolutions
* Provide excellent customer service
* Investigate claims, problem solve, find solutions
* Be team focused and motivated
* Work shifts: rolling 5 days out of 7, incl. weekends when rostered 7 hrs per day shift patterns between 8am and 9pm
* Need to pass a DBS check
* Need to be clearly spoken

Experience requested of Customer Service Agent:
* Enjoy working in a team and to deliver a high level of customer service at all times
* Previous insurance experience is desirable but not essential.
* Customer Service experience
* Inbound Call Centre experience
* Excellent communication skills
* Good interpersonal and customer care skills
* Ability to deal with difficult customers
* Good analytical and problem solving skills

The Perks:
+ £19,000 PA + £6000 OTE
+ Fantastic package and benefits
+ Exciting career opportunities
+ First class ongoing training and development
* Vibrant and energetic office with a real team focus
* Excellent transport links
* Dress down culture
* Pizza days and internal competitions

Apply now for an immediate interview!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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