Customer Service Agent

Recruiter
Randstad Sales
Location
Hounslow
Salary
£19000 per annum + £6000 Bonus (OTE)
Posted
07 Feb 2017
Closes
07 Mar 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Looking for a new challenge?

Do you pride yourself of delivering excellent customer service? Are you somebody who wants to help and support others?

Do you enjoy working within a busy and vibrant atmosphere? If so, read on!

Our client is global leading Insurer, based in Chiswick West London. They are recruiting for Customer Service Specialists to join their growing team.

As a Customer Service Agent you will:
* Give advice for potential claims and answering customers queries by phone and email
* Keep records of customer queries and resolutions
* Provide excellent customer service
* Investigate claims, problem solve, find solutions
* Be team focused and motivated
* Work shifts: rolling 5 days out of 7, incl. weekends when rostered 7 hrs per day shift patterns between 8am and 9pm
* Need to pass a DBS check
* Need to be clearly spoken

Experience requested of Customer Service Agent:
* Enjoy working in a team and to deliver a high level of customer service at all times
* Previous insurance experience is desirable but not essential.
* Customer Service experience
* Inbound Call Centre experience
* Excellent communication skills
* Good interpersonal and customer care skills
* Ability to deal with difficult customers
* Good analytical and problem solving skills

The Perks:
+ £19,000 PA + £6000 OTE
+ Fantastic package and benefits
+ Exciting career opportunities
+ First class ongoing training and development
* Vibrant and energetic office with a real team focus
* Excellent transport links
* Dress down culture
* Pizza days and internal competitions

Apply now for an immediate interview!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.