Claims Handler

This company is looking to recruit a Claims Handler to work within the Claims Department liaising with insured clients, brokers, intermediaries, internal and external consultants to ensure all claims are handled within agreed SLA's. Preferred Legal or CII qualified.

Key Responsibilities

Responsible as a team member and in support of the Claims Manager to:

- uphold and act in accordance to the company values
- achieve the departmental objectives and KPIs
- to personally act in the best interest of the company.

Role Responsibilities:

Working within the Claims Department and CII framework of ethics, assisting the Claims Manager and team in the day to day handling of all claims within the agreed SLA's:

- First line telephone support.
- Assessments of claims.
- Understand and apply the company reserving philosophy, as well as policy conditions and exclusions and applying them to claims.
- Handle all claims in line with authority limit and escalate claims when necessary, identifying maximum settlement figures and claims quantum.
- Be able to respond quickly to insured client requirements and acquire feedback from insured clients, brokers/intermediaries.
- Efficiently negotiate with both internal and external appointed consultants, maintaining and developing internal and external customer relationships.
- Dealing with complex queries as and when they arise.
- Provide support and to other members of the department.
- Handle all claims in line with authority limits
- Assist the claims team with general admin tasks when required.

Skills/Qualifications Required

The successful candidate is likely to have demonstrable experience in this field of work. Legal and/or Insurance qualifications are an advantage but not essential.

Working as part of a small team the role requires the following attributes:
- Good communication skills
- Attention to detail
- Able to work as part of a team
- Methodical and consistent approach to work
- IT literate
- Ability to adapt to change and show initiative
- Ability to prioritise workload to meet strict deadlines