Senior SolarWinds Field Engineer

£35000 - £45000 per annum
06 Feb 2017
06 Mar 2017
Recruitment Genius Ltd
Contract Type
Full Time
This leading SolarWinds Professional Services provider is seeking an enthusiastic Technical Engineer to join their growing team. Providing SolarWinds installation and Consultancy services both remotely and onsite in a pre and post sales capacity.

Responsibilities (include, but not limited to):
- Create HLD and LLD of the monitoring solutions provided by the company.
- Onsite and remote consultancy including implementation of monitoring solutions, perform assessments, platform health checks, etc.
- Create and provide post-installation documentation including installation log, manuals and procedure documents
- Maintain and update internal documentation, including technical procedures, KB articles and how-to guides
- Provide pre & post-sales technical support to end customers remotely
- Vendor and 3rd Party support and escalations
- Deliver onsite and in-house training to customers
- Support sales team providing product demonstrations, highlighting the benefit of the solutions to potential customers
- Log all support and sales activity within the company CRM
- This job position requires travel to customer sites throughout the UK. Eventually it might require travel to Europe, USA or Middle East.

Essential Skills Required:
- Experience with the SolarWinds Orion suite. Experience with other monitoring tools will be considered.
- Customer facing skills
- 3+ years technical experience in IT software/networking sector
- Professional level of familiarity with enterprise level IT infrastructure. Understanding of enterprise level topologies and different roles of the devices: routing, wireless, firewalls, load balancers, WAN optimization devices
- Experience with monitoring protocols: SNMP, Netflow, WMI, Event logs, scripting
- Ability to work in a changing environment. Learn new technologies and/or products, adapt to different standards
- The ability to work on your own initiative providing the expertise to clients and the ability to implement solutions
- Excellent at problem solving and a talent for identifying creative solutions
- Good written and verbal communication skills. Experience creating high level documentation and understanding of sales environment

Desirable Skills:

- Bachelor's degree in Computer Science, Engineering or Information Technology
- Candidates with an industry certification preferred: CCNA, CCNP, VCP, CCP, MSCA, CISA…
- System Administration experience across a range of IT systems and solutions; Windows/*Nix Server Operating Systems, Software Installation and Management, Active Directory, Storage, Virtualisation, SQL Databases
- Scripting languages such as Powershell, VBScript, Javascript, shell etc.
- SQL data reporting using SQL Query Language
- Experience of providing tier1/ tier 2 support

Benefits: Pension, Private HealthCare, Childcare Vouchers, Cycle Scheme & up to, 25 days Holiday

Closing Date for applications: 5 March 2017

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