IT Helpdesk Support Assistant

Recruiter
Burton Bolton & Rose Recruitment Services Limited
Location
London
Salary
22000.0000
Posted
05 Feb 2017
Closes
05 Mar 2017
Contract Type
Permanent
Hours
Full Time

IT Helpdesk Support Assistant

London, NW9

£22,000 + Private Medical + Pension

This is a fantastic opportunity for an IT Helpdesk Support Assistant who wants to join a successful, innovative and rapidly expanding organisation who distribute a specialist software which is sold into the hospitality sector.

Some of your duties will include:

- Managing helpdesk function and supporting new clients with any software issues that occur

- Troubleshooting any software issues that occur and resolving all matters within service level agreements

- Delivering software training for clients both in-house and at client premises throughout London as required

- Producing 'Easy Guides’ to suit clients individual software applications for on the job use

- Administering software installation projects from instigation stage through to successful completion

- Maintaining accurate client records, recording details of support provided, raising invoices where appropriate

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