SALES AND SERVICE ADVISOR - HERTFORD - £17,000 OTE £21,000

Recruiter
Smart 10 ltd
Location
Hertford
Salary
17000.0000
Posted
05 Feb 2017
Closes
05 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Job Title: Sales & Service Advisor

Salary: £17,000 basic + OTE £21,000

Location: Hertford, Hertfordshire

Contract: Permanent / Full Time

Hours: 35 hour week working shifts between the hours of 8.00am - 8.00pm Monday-Friday, plus one in three Saturday mornings 9.00 am-1.00 pm

Our client is a market leading organisation within their industry. Due to expansion, they are currently recruiting for an enthusiastic, passionate and dedicated Sales & Service Consultant, to join their call centre team on a permanent basis within Ware, Hertfordshire.

Job Duties:

· To respond to customer service and sales enquiries and follow ups per day, achieving monthly performance targets.

· To handle customer service and sales leads in accordance with company processes and procedures.

· To conduct relevant research to assist;

§ with answering the customers enquiry

§ with handling sales leads

§ with overcoming sales objections and closing the sale

§ with adding value and a personal touch to the customers experience

· To quickly identify and escalate priority issues to the senior team.

· To log accurate data and customer information in line with company procedure.

· To manage enquiries and sales in accordance with company policy ensuring that this is well organised and kept updated.

Personal Attributes:

Essential

· Customer Service & Sales experience; has examples to demonstrate this passion

· Proven experience working to KPI’s & targets

· Great communicator

· Good IT skills

· Both an individual worker and a team player

· Willing to work on a shift rota, inclusive of weekends.

· Has a positive, enthusiastic 'can do’ attitude.

· Is a self-starter who will "hit the ground running", who is resilient and open to feedback.

Desirable

· Previous call centre sales and customer service experience

Company Benefits:

· 28 days holiday plus bank holidays

· Pension scheme

· Private medical health cover (after 6 months)

· Health insurance

· Childcare vouchers