SALES AND SERVICE ADVISOR - HERTFORD - £17,000 OTE £21,000
Job Title: Sales & Service Advisor
Salary: £17,000 basic + OTE £21,000
Location: Hertford, Hertfordshire
Contract: Permanent / Full Time
Hours: 35 hour week working shifts between the hours of 8.00am - 8.00pm Monday-Friday, plus one in three Saturday mornings 9.00 am-1.00 pm
Our client is a market leading organisation within their industry. Due to expansion, they are currently recruiting for an enthusiastic, passionate and dedicated Sales & Service Consultant, to join their call centre team on a permanent basis within Ware, Hertfordshire.
· To respond to customer service and sales enquiries and follow ups per day, achieving monthly performance targets.
· To handle customer service and sales leads in accordance with company processes and procedures.
· To conduct relevant research to assist;
§ with answering the customers enquiry
§ with handling sales leads
§ with overcoming sales objections and closing the sale
§ with adding value and a personal touch to the customers experience
· To quickly identify and escalate priority issues to the senior team.
· To log accurate data and customer information in line with company procedure.
· To manage enquiries and sales in accordance with company policy ensuring that this is well organised and kept updated.
· Customer Service & Sales experience; has examples to demonstrate this passion
· Proven experience working to KPI’s & targets
· Great communicator
· Good IT skills
· Both an individual worker and a team player
· Willing to work on a shift rota, inclusive of weekends.
· Has a positive, enthusiastic 'can do’ attitude.
· Is a self-starter who will "hit the ground running", who is resilient and open to feedback.
· Previous call centre sales and customer service experience
· 28 days holiday plus bank holidays
· Pension scheme
· Private medical health cover (after 6 months)
· Health insurance
· Childcare vouchers