3rd Line Desktop Engineer

Recruiter
Lorien
Location
London
Salary
100000.0000
Posted
05 Feb 2017
Closes
05 Mar 2017
Contract Type
Permanent
Hours
Full Time

3rd Line Desktop Engineer

Canary Wharf

My major client is looking to recruit a 3rd Line Desktop Support Engineer, on a permanent basis, at their site in Canary Wharf.

The position is set to start immediately and they are looking to pay a very competitive salary.

Responsibilities:

- Development and transition of IT products and sub-systems into end-user and operational environments

- Level 3 escalations for complex technical issues and root cause analysis

- Effectively use and manage Service Now to handle and update calls

- Demonstrate high levels of customer care behaviours at all times

- Work across lines of service to ensure a coordinated approach to providing support for the customer.

The ideal candidates will have:

- Finance experience in a 3rd line role

- They will have come from a 2nd line support background and their 3rd line strengths will be desktop and software

- They will also have experience in running small changes and projects

If you would like to hear more, please reply with a copy of your CV.