Technical Support Engineer (Win Servers)

Focus IT
05 Feb 2017
05 Mar 2017
Contract Type
Full Time

Technical Support Engineer (Win Servers) - North London

The Company:
Focus IT has the pleasure with assisting this world class email marketing platform to companies in all vertical markets. they pride themselves on robust, reliable solution that has attributed to our clients profits and market awareness. They are known for their superior support services and their dedication to meeting client’s e-marketing objectives. Their client portfolio is growing fast so they are expanding our UK support team to work from our offices in Harrow in North West London.

The Role:
Due to industry growth we now have a requirement for a Technical Support Engineer.
Professional appearance, excellent communicators and great team players only need apply. No clock watchers please! ROLE RESPONSIBILITIES Internal Responsibilities
· Monitoring, maintaining and updating SBS (Small Business Server)
· Active Directory and Microsoft Exchange management
· Desktop PC upgrades and deployments, including Windows XP and Windows 7
· Server upgrades and deployments, including Server 2003 and 2008
· Server and workstation hardware, diagnostics and repair
· Security issues, including boundary protection and AV alerts
· Installing and managing Software upgrades
· Backup infrastructure and disaster recovery plans
· Keeping related documentation up to date and producing monthly management reports
· Manage internal telephone system (using console)
· Writing SQL queries to run bespoke client reports

External Responsibilities:
· Managing Colocation servers including installation and maintaining ongoing relationship with CoLo data centre
· Using VMWare for server creation (virtualisation)
· Managing Cisco firewalls
· IP management for client account sub domain set up (including DNS)
· Managing SQL database (must have good knowledge of SQL script writing)
· API knowledge (Web services - SOAP. Understanding of C++, PHP and Java)
· Managing deliverability (power MTA, Authentication, IP address monitoring, IP ranges. Dedicated IP addresses, feedback loops, inbox deliverability, monitoring tool. Blacklisting and Spam filters)
· Keeping documentation up to date
· Managing additional adhoc technical queries from user support teams
· Trouble shooting (Server / Network)

· Experience / knowledge of Windows 7 desktop and Windows Server 2003/2008, Linux infrastructure, networking and major desktop applications (MS Office), Symantic back up / SMTP
· SQL script writing knowledge
· Creating and managing API programming knowledge so knowledge of C++, PHP, Java required
· Cisco (CCNA) and MSCertificate (MCP) Certificate not essential but knowledge definitely required
· VMWare understanding as creating and managing virtual servers
· Must be aware of Linux basic commands and LAMP Server
· Experience on SSL would be a definite advantage
· Email marketing knowledge highly desirable
· Experience in email marketing technology communication so therefore knowledge of DNS
· Excellent written and verbal communication skills
· Able to work occasionally evenings and weekends for planned maintenance work

· Experience / knowledge of Windows 7 desktop and Windows Server 2003/2008, Linux infrastructure, networking and major desktop applications (MS Office), Symantic back up / SMTP

The Candidate:
The ideal candidate for this position will have at least 3 years commercial experience in tech support in a windows environment.
This is a great opportunity for an experienced and/or naturally bright, highly enthusiastic Graduate with first class academics. You will join the team responsible for providing support for the entire company infrastructure. You will receive on the job training but will ultimately be responsible for supporting a wide range of technologies from day one.
This is an unrivalled opportunity to take on a varied, technical challenge. Would suit someone with an interest in both hardware and software technologies and someone who wants to work in a hard working, passionate team and is happy to take part in team social events too.
This is an excellent opportunity for a 3rd level Engineer to progress within this dynamic and rewarding organisation.
Skill sets required are as follows:
• Knowledge of VMware Virtualization
• Should have at the very least a basic knowledge of SQL server including SQL queries, Stored Procedures, SQL Jobs.
• Should have knowledge of installations, configuration and monitoring windows servers (2003, 2008, and 2012).
• Should have knowledge of DNS including DNS records, DNS Authentications and DNS Delegation.
• Should have basic knowledge of SBS servers which includes active directory, MS exchange, group policies.
• Should understand the basics of SMTP, FTP, SFTP, HTTP, HTTPS, DHCP.
• Should understand the basics of IIS, SSL
• Must have basic understanding of API’s.

In return my client is offering a great career path with a competitive salary and great company benefits, including Health Care and Pension Scheme.

The Location:
The Role is based in Harrow, north London and is commutable from all areas of London.