Junior Systems Administrator - Service Delivery Procurement

Wellcome Trust Sanger Institute
05 Feb 2017
05 Mar 2017
Contract Type
Full Time

Salary range: Starting at £18,422 upto £18,846 pa plus excellent benefits

An excellent opportunity for a Junior Systems Administrator position has become available!

You will be the first point of contact for the provision of an IT procurement service to the Campus which includes procurement of hardware, software and licensing, as well as assiting in the delivery of a high quality, customer focused, IT and telecommunications service to the Institute.

Working independently and with other team members, you will develop effective working relationships with customers to enhance the IT service provision. Providing technical support at first and second line, you will facilitate the effective use of the IT infrastructure resource, supporting all of the aims of the Sanger Institute in your daily activities.

As part of a 14 strong team, you will participate in the service desk rota, responding to telephone calls, allocating work tickets accordingly, helping set priorities and escalating problems to more senior members of the IT team as required.

The Sanger Institute is a charitably funded research centre focused on understanding the role of genetics in health and disease. We use state of the art large-scale genomic approaches to drive world-leading projects to uncover the basis of genetic and infectious disease. Our goal is to provide results that can be translated into diagnostics, treatments or therapies that reduce global health burdens.

Essential Skills
  • Excellent communication and interpersonal skills
  • Experience of delivering customer focused services
  • Must be able to demonstrate an aptitude for working with IT
  • Problem solving/analytical skills
  • Have the capacity and enthusiasm for learning new skills and technologies
  • Ability to explain technical issues to non-technical users
  • Ability to work under pressure
Ideal Skills
  • Have an understanding of the internet and global networks
  • Have an appreciation of computer hardware, peripherals and networking
  • Experience of ITIL
  • Experience of working with Windows, Mac and Unix systems
Other information

The Institute is located near Cambridge, UK on the stunning Wellcome Genome Campus. This growing and dynamic site is the British hub of genomic science. It hosts the European Bioinformatics Institute (EBI), Open Targets, a Biodata Innovation Centre and will soon host Genomics England Limited's 100,000 Genomes Sequencing Centre. The Campus is also home to Wellcome Genome Campus Connecting Science. Connecting Science inspires new thinking, sparks conversation and supports learning by drawing on the ground-breaking research taking place on the Campus. Its mission is to enable everyone to explore genomic science and its impact on research, health and society.

To help researchers to develop their skills and networks, the Institute hosts a range of scientific seminars with internal and invited speakers, scientific group meetings and skills development workshops.

Our Benefits include: Defined Contribution Pension Scheme, Group Income Protection, Healthcare scheme, Childcare Vouchers, Workplace Nursery and 25 days Annual Leave, increasing by one day per year up to a maximum of 30, plus Bank Holidays. We also have a gym, two cafes, dining facilities, and a free campus bus service. Our thriving Sports and Social Club provides many opportunities to meet with people working across the campus.

Wellcome Trust Sanger Institute welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.

Please include a covering letter and CV with your application.

Closing date: 1st March 2017