Centre Manager

04 Feb 2017
04 Mar 2017
Contract Type
Full Time

TPS Manager job description

£40,000 Base (negotiable depending on exp) £50,000 OTE + Car, Phone and Laptop Hours 8 - 6 Mon to Fri

Key Tasks

• Cost Control - budget control and an awareness current costs/issues

• Accurate forecasting of budget and to demonstrate budget controls are in place

• Actual monthly costs

• Actual monthly budget

• An active Plan to reduce the cost base of the TPS Centre

• An active Plan to improve efficiency and look for potential cost savings

• Planning - operational procedures are planned and to have an active Business Improvement Plan

• Demonstrate and provide evidence the MI call monitoring system and van tracking system are used

• Demonstrate and provide evidence of a process for management of key customer credit limits (CR184)

• Demonstrate and provide evidence of a telesales product planner

• Ensure the SDM update the TPE at least weekly having completed their visits and Customer Profile sheets

• Regularly carry out competitor analysis and share results

• TPS Centre to take feedback from customer base to measure/track customer satisfaction

• TPS Centre and to have a current territory potential plan and to regularly conduct territory potential exercise as required

• TPS Centre is to be in possession of up-to-date completed Customer profile sheets

• Effective use of logistical resource through efficient routing and journey planning in order to maximise efficiency of operations

Business Improvement Plan - SMART objectives to be used

• Business Improvement Plan to have been created with all team members and all team members are to have a copy of the Plan which is to cover all areas of the business

• Each Area of the Business Improvement Plan to have an owner

• The Business Improvement Plan must have detailed actions and sales numbers for areas of growth opportunity

• The Business Improvement Plan needs to meet the forecast turnover gap

• Performance vs. Business Improvement Plan is reviewed as required and actions taken to rectify any performance issues

• Reporting- to ensure all relevant information is captured to provide up-to-date business information

• Report every day to HOB in the form of a DOC

• Communicate all KPI’s both TPS centre and personal, targets, sales and related information to promote a competitive and motivated sales environment.

• Ensure relevant employees take ownership of measuring and reporting their daily performance

• To demonstrate and provide evidence of detailed reporting for focused activities

• Sales, KPI’s - to ensure sales targets are achieved to budget for the TPS Centre

• Ensure the SDM call plan reflects prioritisation in order of customer incremental sales opportunity and to regularly accompany the SDM on customer visits

• To ensure the SDM fully prepares for a visit with all relevant customer sales information including; brand split, product breakdown and average discount reports

• TPS Centre is to have daily outbound call objectives and is to record lost sales

• TPS Centre is to have outbound call sheets with a customer comment area which is to be completed by sales staff

• Each Sales employee is to be responsible for managing specific customer relationships

• Telephone enquiry sheets to be used to record customer details/requirements and vehicle details

• The Telesales team is to undertake successful customer qualification in respect of delivery expectation

• TPS Centre is to have a van sales plan and targets are to be assigned to Van Sales Drivers

• Sales Support - to provide operational support so as to maximise sales

• To have a current warehouse plan to ensure the layout of the warehouse is suitably organised to provide an efficient and effective Goods In, Goods Out and stocking operation

• To ensure the warehouse security is complaint with TPS insurance requirements

• To ensure there is a process in place to communicate customer delivery expectation successfully throughout the business

• To always ensure perpetual stock checking is carried out on a daily basis with at least 18% of total lines checked per week and TPS Centre is to measure and display availability

• Ensure all cash payments are banked within three days and the TPS Centre deals with all disputes promptly

• Logistical routing exercise to be analyse quarterly, to ensure effective customer delivery expectation by customers is a reality

• A Despatch controller position must be in place to support the van sales drivers to ensure efficient and effective use of vans to meet customer delivery expectations