Event Support Executive

Nataional Housing Federation
04 Feb 2017
04 Mar 2017
Contract Type
Full Time

Two opportunities have arisen to join a dynamic trade body working on a variety of commercial and member based, conferences, exhibitions and award ceremonies in London. This is an excellent opportunity for someone looking to launch their events career to join a friendly fast paced team in a varied and challenging role. Working within the Member Services directorate in an immediate team of four you will play a key role in supporting the wider events team in delivering high quality events in the housing sector. In your role you will be required to:

  • Deliver an outstanding customer experience to internal stakeholders and external customers across the Federations events and conference

  • Provide ongoing support for all conferences and events, including order processing, booking couriers, collating conference materials and managing the events 'customer journey’

  • Provide a central point of contact for events and top notch customer service on the phone and via email in the full events lifecycle

  • Lead on the administration of conference registration, creating and distributing badges, meeting and greeting customers and dealing with enquiries to ensure events run smoothly

  • Design and create conference collateral including, event brochures and guides, advertorials and digital banners

  • Lead on the set up of event apps and work in partnership with other teams to ensure the best customer experience, brand representation and data gathering

  • Set up and administer the Federation’s event websites and microsites, generating copy and ensuring all content, layout and branding is kept up to date, in collaboration with the marketing, sponsorship and operations teams

Key requirements

  • Exceptional organisational skills

  • Someone who thrives under pressure and has 'can-do' attitude

  • Impeccable written and verbal communication skills

  • An eye for design and experience of using InDesign

  • A person who can solve problems and take their own initiative

  • Ability to be flexible with working hours. The job requires the occasional overnight stay and some late nights


The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a price they can afford. That’s why we represent the work of housing associations and campaign for better housing.

Our members provide two and a half million homes for more than five million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.

Our mission is to support and promote the work that housing associations do and campaign for better housing and neighbourhoods.

Benefits package Our benefits package is designed to offer you a competitive salary, generous holiday allowance, a comprehensive range of employee benefits and the potential to receive an additional bonus each year, recognising the contribution you make to the organisation. This includes but not limited to.

Annual Leave

The holiday entitlement is 27 days plus three days paid holiday leave to only be taken between Christmas Day and New Year's Day inclusive, public holidays are in addition.

Occupational Sick Pay

The entitlement to sick pay is service-related, starting with one month's full pay during the first year of service and rising to six months’ full pay after 5 years’ service.

Pension Scheme

We offer a membership of a defined contribution pension scheme with the Social Housing Pension Scheme (SHPS). The minimum employee contribution rate is currently 1%. The Federation’s contribution rate is 2% higher than the employee up to a maximum Federation contribution of 8%.

Private Health Care

The Federation will pay for you to become a member of the AXA PPP, allowing you to benefit from early diagnosis of medical conditions, access to surgery and complementary medicine e.g. physiotherapy. You may also opt to pay for your partner and/or children to become members too, and take out dental and optical cover.

Child Care Vouchers

We offer a childcare voucher scheme to employees with childcare responsibilities. This is a salary sacrifice scheme and is a tax efficient way of paying for childcare.

Interest Free Loan - Season ticket

We provide interest free loans to pay for annual season tickets for travel to and from work.

Cycle to Work scheme

We offer a tax free cycle to work scheme, which allows savings on the cost of a new bike, clothing and accessories for employees wishing to cycle to work for all or part of their journey.

Closing date: 7am on 20 February 2017