IT Team Leader - Stevenage

Smartsource GB
04 Feb 2017
04 Mar 2017
Contract Type
Full Time

IT Team Leader - Stevenage

This is a new role working for an expanding Stevenage based company.

We are seeking a dynamic and proactive individual to join our IT Services Team. You will be overseeing our field based team of IT Consultants, ensuring their workloads are organised, training needs are identified and delivered and that our customers receive excellent customer service.

You will be responsible for implementing and maintaining a feedback program and ensuring high levels of customer satisfaction.

You will lead on quality assurance, customer satisfaction, induction and ongoing training of those members of staff who provide technical visits to our customers.

Main areas of responsibility

  • Assist with recruitment of new IT consultants
  • Carry out initial induction and training
  • Development of staff to help deliver excellent customer service along with technical advice and guidance
  • Identify gaps in knowledge and then design, implement and maintain a continuous training program
  • Establish and maintain a customer satisfaction program to receive ongoing feedback on our service
  • Document all feedback and report to Line Managers
  • Monitoring and feedback on KPIs
  • Ensure that team meetings are held to promote good communication and the sharing of best practice within this team
  • Provide guidance to the senior management team on how the service can be improved where necessary

You will need to have supervisory experience, within an IT environment.

Applications for this role close on 15th February. Interviews will be held within 2 weeks of closing.

SmartsourceGB are acting as an employment business and consultant in respect of this vacancy.