Telesales Advisor

04 Feb 2017
04 Mar 2017
Contract Type
Full Time

Job Description

TPS Telesales Advisor job description

Key Tasks

Objective: Accurately identify customer parts requirements

• Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored

• Remain aware of promotional and Marketing activity.

• Attend training courses to develop job-related knowledge.

• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.

• Assist the parts manager in all aspects of stocktaking.

Objective: Process parts orders efficiently

• Ensure all paperwork, documentation and parts requisitions are completed accurately

• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely

• Place special orders as necessary AND ENSURE MINIMUM AMOUNT OF RETURNS.

Objective: Ensure the highest level of customer satisfaction

• Satisfy customer requirements by identifying parts accurately

• Answer customer queries regarding parts warranties in a manner that is easily understood

• Receive customers promptly and courteously

• Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

• Ensure the department is kept clean and tidy

• Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

• Adhere to all Health and Safety and Company policies and procedures

• Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to