Telesales Advisor

Recruiter
Skoda
Location
London
Salary
25000.0000
Posted
04 Feb 2017
Closes
04 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Description

TPS Telesales Advisor job description

Key Tasks

Objective: Accurately identify customer parts requirements

• Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored

• Remain aware of promotional and Marketing activity.

• Attend training courses to develop job-related knowledge.

• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.

• Assist the parts manager in all aspects of stocktaking.

Objective: Process parts orders efficiently

• Ensure all paperwork, documentation and parts requisitions are completed accurately

• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely

• Place special orders as necessary AND ENSURE MINIMUM AMOUNT OF RETURNS.

Objective: Ensure the highest level of customer satisfaction

• Satisfy customer requirements by identifying parts accurately

• Answer customer queries regarding parts warranties in a manner that is easily understood

• Receive customers promptly and courteously

• Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

• Ensure the department is kept clean and tidy

• Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

• Adhere to all Health and Safety and Company policies and procedures

• Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to