Desktop Support Analyst - 1st/2nd Line IT Support

Location
London
Salary
£25000 - £30000 per annum
Posted
04 Feb 2017
Closes
04 Mar 2017
Ref
00064309
Contact
Recruitment Genius Ltd
Function
IT
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a Mayfair based, new breed of financial services group: challenging convention and harnessing breakthrough technology to reimagine investment. They serve institutional investors, high-net-worth individuals, and intermediaries. Their solutions are diverse - spanning asset management, capital markets, funds, and wealth management - yet tightly integrated and delivered with their revolutionary online platform that empowers their clients with complete control over their portfolios.

Responsibilities:

- Providing first and second line IT support to all users (supporting multiple offices)
- Accurately logging and responding to support calls using the IT helpdesk system
- Diagnose and resolve software and hardware issues across a range of software applications, escalating to the IT Manager where necessary
- Ongoing management and adherence to PC and hardware support procedures
- Ongoing management of all systems documentation
- Installing and configuring new equipment
- Resolving incidents with printers, copiers and scanners (across multiple offices)
- Carry out maintenance and administration on the Company's systems, including new installations or upgrades
- Liaise with multiple HW/SW/Telephony suppliers to ensure the smooth installation and running of systems
- Assisting the IT Manager with ad hoc projects office moves and operational duties (out of hours work will be required from time to time)

Required Skills and Experience:

- 1-2 years IT support experience (preferably within Financial Services)
- Experience supporting a Microsoft desktop and server environment
- Experience in management of Windows 7 up to 2012 R2 and Office 2010 at a proficient level
- Experience using Active Directory for user administration tasks
- Experience supporting Windows 7/8
- Basic understanding of WAN/LAN management concepts
- Security oriented with a proactive approach

Desirable:

- Degree / Graduate - 2.1 or above - in any Computer Science related subject
- Experience supporting Mac OS
- Telephony experience
- Linux experience

Additional Skills and Experience:

- Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels
- Ability to adapt and good problem solving and diagnostic skills
- Ability to work well under pressure and prioritise conflicting demands
- Passion for technology and motivated to learn new skills/systems

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