Service Advisor Automotive knowledge required
SERVICE ADVISOR (Good Automotive Technical knowledge required)
Salary £23,000 - £24,000pa plus £32,000pa OTE
We have an exciting opportunity for a Service Advisor looking to join a busy team Main Dealership. To maximise service department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.
Working as a Service Advisor, you will be responsible for delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner. Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling.
Your main duties will include meeting and greeting, booking in vehicles, keeping the customer updated and informed of the technicians progress, up selling additional work and accurately invoicing and documenting all work completed.
You will be able to deal with customer enquiries over the phone and in person building rapport to ensure repeat business.
Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
Selling additional products, services and repair work in a professional manner and within set targets.
Identifying any areas of lost sales and revenues and bringing them to your line manager’s attention.
Ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers’ standards required for warranty.
Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
Maintaining a high standard of personal appearance, ensuring corporate workwear is worn at all times and kept in good condition.
MUST BE CONFIDENT & HAVE GOOD TECHNICIAL or MOTOR INDUSTRY EXPERIENCE
FULL TRAINING WILL BE GIVEN
To apply please call or send your CV to Mandy Grant –
Tel: (Mobile Friendly) Mobile -