IT Manager - Media Technology - Central London
7 days left
- Full Time
Global Leader in delivering Media Technology seeks an IT Manager
The IT Manager will manage and oversee the Global IT Systems and Teams. Supporting staffs’ needs worldwide as well as provide first class customer service to the people in UK and EMEA offices.
Experience and Skills Required:
1st or 2.1 Degree in related subject
Working knowledge of AD, Exchange, DNS
Demonstrable experience of three years or more in similar role.
Strong written and verbal communication skills
Have meticulous attention to detail.
The Ability to communicate with all levels through to board members and executive teams globally
End user customer support, possess strong technical knowledge of MAC OSX; Windows 7, 8 and other Microsoft products
Duties will involve supporting the company’s stakeholders, working to deadlines and resolving important and urgent 'flagged’ support issues. You will also provide support in all of the following areas;
Using Zendesk to log and react to tickets.
The go to person on MAC OSX, Windows 7 and 8, and all common office software and applications such as Microsoft, Adobe and cloud SAAS products.
Perform laptop setup and inductions for users, hardware troubleshooting and repair.
Possess a wealth of knowledge of SAAS.
Implementation of applications and software upgrades, as well as performance troubleshooting
Communicate and document troubleshooting techniques and best practices.
Perform endpoint management deployment and anti-virus security.
Work with IT Management to constantly monitor and improve delivery of IT systems and support.
Constant desire to analyse and research new technical problems.
Network hardware setup and maintenance.
Up to date IT Security, best practices and procedures.
To integrate companies along with their IT support needs.
General office IT such as conference room, telephone and Printer setups etc.
Ensuring new and current policies and procedures are documented
Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.]
Exposure to ticketing systems such as Zendesk
Email security / monitoring
Wireless infrastructures technologies (Cisco Meraki desirable)
DHCP / DNS / IP routing etc
Collaboration technologies such as join.me; #slack; webex