Software Support Technician

5 days left

1-1 Recruitment Ltd
03 Feb 2017
03 Mar 2017
Contract Type
Full Time

Software Support Technician



£20,000 - £22,000

Our client based in Basingstoke who work closely with one of the most successful companies in the area is looking to recruit a Software Support Technician on a permanent basis.

Key Activities:

  • The primary focus is to provide internal and external end user clients with technical support on company software and the environment it runs on within the customer environment (Servers, Workstations, WAN / LAN, Database, peripherals etc).
  • Specialising in one of the current ECM software products to give 3rd line technical support to both internal and external customers
  • Providing secondary (backup) support on the other products as required
  • Managing the resolution of issues and tracking them using a call tracking system
  • Deliver required service levels according to company contractual obligations and policies
  • Produce Monthly service documentation as required by customers
  • Perform post-resolution follow-ups to help requests and regular customer satisfaction calls.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Participate in a rota based 24/7 telephone support service
  • Production of user and technical documentation


  • A degree qualified graduate with a software related degree preferable
  • Formal technical training in Microsoft Operating systems (Windows 7 / 8 / 2008 / 2012.
  • Unix, Linux, VMWare & Citrix knowledge beneficial.

Skills / Previous experience:

  • Extensive experience working in a technical support role.
  • Web knowledge and experience of supporting web based in house products essential e.g.; Java, HTML, CSS,, AJAX, IIS, SSL, CMS etc
  • Extensive knowledge of supporting and querying databases (Oracle &/or SQL Server) including transact SQL scripting (Data Manipulation, writing stored procedures etc)
  • Practical knowledge of procedures for installing, configuring, upgrading, troubleshooting application software, hardware and peripherals
  • Good technical knowledge of current protocols, operating systems and standards

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we're receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.