Technical and Training Manager

Mulmar Food Services
03 Feb 2017
03 Mar 2017
Contract Type
Full Time

Technical and Training Manager

Location: Hatfield, Hertfordshire
Salary: £35,000 - £45,000 pa
Contract: Permanent, Full Time

Mulmar Foodservice Solutions, a market leading supplier of commercial catering equipment are currently recruiting. Mulmar has built a strong reputation for providing quality foodservice solutions to a wide cross section of market-leading catering and retail customers. Specialists in the supply and maintenance of espresso coffee machinery, we retain some of the world's finest manufacturers in our portfolio.

Due to the company`s ongoing expansion, we know have an exciting opportunity for a Technical and Training Manager who would have the responsibilities for all aspects of training within the Service Department

Directly responsible to the Head of Service and Operations, the successful candidates would:

  • Develop and deliver technical, administrative and Health & Safety training courses
  • Maintain records of satisfactory completion by each individual engineer
  • Continually update the Engineers procedures manual
  • Ensure Engineers are conversant and comply at all times with company procedures and policies
  • Routinely evaluate the effectiveness of training and report accordingly

They would also be responsible for:

  • Providing a highly customer focused Technical Support Service.
  • Providing a helpline service to customers, engineers and service staff in order to resolve field issues
  • Ensuring that all technical information is available and effectively distributed
  • Ensuring that manufacturers provide the highest quality products, components and technical information
  • Playing an active role in defining improvements
  • Adequately addressing non-routine technical issues identified by the customer to their entire satisfaction

Experience / Qualifications Required:

  • Good electro-mechanical knowledge
  • Understanding of basic plumbing
  • Previous experience as a Training and Technical Manager

If you wish to apply for this position please send your CV for consideration in the first instance

Keywords: Technical Manager, Technical Helpdesk, Training Manager, Technical Training, Service Training, Electro- Mechanical, Tutor, Trainer, Coach, Technical Trainer, Technical Support, Helpdesk