Graduate Operations Associate

5 days left

Recruiter
Wiser Graduates
Location
London
Salary
22000.0000
Posted
03 Feb 2017
Closes
03 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

The Company

My client provides high-end retailers with a courier service, enabling retailers same-day deliveries and returns in 1-hour timeslots. They have done 10's of 000's of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as their customers. In the era of Uber and Deliveroo, my client is expanding rapidly, with a growing London office and Paris and Amsterdam offices opening imminently.

Role

The primary role of the Operations Associate is to directly work with retail partners (customer support) and couriers (co-ordination and supply balancing) on a day-to-day basis providing support, fulfilling requests live, and ensuring the highest quality experience for our retail partners and their customers.

Your role will include:

  • Freelance courier supply management
  • Contributing to operations-specific areas of operational strategy and planning
  • Balancing freelance courier availabilities to match demand whilst maintaining efficiency
  • Supporting and providing input from the operations standpoint on commercial projects/trials
  • Optimizing operations through innovation and process development
  • Engaging with freelance couriers to understand issues and improve performance and satisfaction

Requirements

  • Organized and genuinely thrives in an extremely high-pressure environment.
  • Personable
  • Loves the retail industry and is highly methodical with strong commercial acumen combined.
  • Exceptional communication skills
  • Must love providing excellent customer service and going the extra mile
  • Exceptional organizational skills and attention to detail
  • Driven and confident personality
  • Entrepreneurial mindset
  • Experience with Microsoft Office, especially Excel, and a keen eye for data
  • Degree or equivalent academic qualifications

Benefits

  • Competitive salary (negotiable based on experience)
  • Become one of the early employees of a fast-growing, exciting startup disrupting the logistics landscape