Graduate Operations Associate

5 days left

Wiser Graduates
03 Feb 2017
03 Mar 2017
Contract Type
Full Time

The Company

My client provides high-end retailers with a courier service, enabling retailers same-day deliveries and returns in 1-hour timeslots. They have done 10's of 000's of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as their customers. In the era of Uber and Deliveroo, my client is expanding rapidly, with a growing London office and Paris and Amsterdam offices opening imminently.


The primary role of the Operations Associate is to directly work with retail partners (customer support) and couriers (co-ordination and supply balancing) on a day-to-day basis providing support, fulfilling requests live, and ensuring the highest quality experience for our retail partners and their customers.

Your role will include:

  • Freelance courier supply management
  • Contributing to operations-specific areas of operational strategy and planning
  • Balancing freelance courier availabilities to match demand whilst maintaining efficiency
  • Supporting and providing input from the operations standpoint on commercial projects/trials
  • Optimizing operations through innovation and process development
  • Engaging with freelance couriers to understand issues and improve performance and satisfaction


  • Organized and genuinely thrives in an extremely high-pressure environment.
  • Personable
  • Loves the retail industry and is highly methodical with strong commercial acumen combined.
  • Exceptional communication skills
  • Must love providing excellent customer service and going the extra mile
  • Exceptional organizational skills and attention to detail
  • Driven and confident personality
  • Entrepreneurial mindset
  • Experience with Microsoft Office, especially Excel, and a keen eye for data
  • Degree or equivalent academic qualifications


  • Competitive salary (negotiable based on experience)
  • Become one of the early employees of a fast-growing, exciting startup disrupting the logistics landscape