Junior Desktop Support Analyst

03 Feb 2017
03 Mar 2017
Contract Type
Full Time


Desktop Support Analysts are responsible for providing technical and user support for a network of Windows PC, Mac, iPad, Android, office applications, printers and telephone systems.


  • Set up and maintain computers within a Windows XP/7 and TCP/IP network
  • Perform computer administration including operating system upgrades and the installation and support of MS Office and other business software packages
  • Install, maintain and upgrade computers and peripherals as required
  • Diagnose computer hardware and network problems
  • Help external clients with IT assistance
  • Provide one to one training with end users where required
  • Work with senior colleagues to resolve advanced user requests as needed
  • Perform regualr moves and changes of user's workstations
  • Respond to user support requests on software and hardware problems
  • Provide feedback to team on methods to improve client satisfaction

Essential Skills:

  • Degree or equivalent qualification in IT or a related technical field
  • Experience working in a networked computer environment
  • Proven knowledge of PC hardware, software and networks
  • Must be self-motivated with the ability to efficiently organise multiple concurrent tasks
  • Excellent verbal communication and customer service skills
  • Enthusiasm and the ability to work well in a team environment
  • Basic Windows, Mac and Office Skills
  • Must be pro-active and work well within a team
  • Must have excellent written and verbal communication skills
  • Willingness to learn new skills and technology in house