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JOB TITLE: Night Receptionist
RESPONSIBLE TO : Night Manager/ Asst Night Manager
RESPONSIBLE FOR: Night Reception
To understand and perform your job accountabilities and personal competencies
Greeting, welcoming and registration of Hotel Guests, maintaining their accounts and handling their inquiries. Undertaking cashiering and switchboard duties as required and to the correct company standard. Supporting the Night Manager and Assistant Night Manager with there duties. Ensure hotel guests comfort, satisfaction and well being, are catered for in a friendly, helpful, efficient and personalized manner at all times adhering to the Standards at all times.
Main Duties and Responsibilites:
Adhering to the Company’s Code of Professional Conduct.
Projecting a smart image at all times by complying fully with the grooming and uniform/dress regulations and by maintaining the highest level of personal hygiene.
To follow the departmental and hotel fire and bomb evacuation procedures
To ensure all key hotel security mandates are adhered to at all times.
Report any hazards to your Head of Department that has the potential to cause harm or injury.
Maintain a neat and orderly working environment.
Actively listen and respond to customers needs and requirements
Ensuring that all cashier auditing is carried out correctly as to company standard.
Ensure that the company and hotel credit policies and procedures are adhered to at all times.
Maintain the security of all cash/ floats and ensuring that all procedures and policies are adhered to.
To carryout any required Night Audit procedures as necessary.
Assist the Night Manager/ Assistant Night Manager with there duties.
Assist and deal with over booking and subsequent book out's of guests.
Actively promote products and services within the hotel.
Handle guests queries/complaints in a professional and courteous manner at all times.
Ensure that all fire walks inspections have been carried out.
Ensure all guests receive their correct newspaper and wake up calls.
Ensure maintenance problems are reported in compliance with the maintenance procedure.
To monitor the bar and assist with serving drinks for hotel residents and to carry out any room service requests including preparation of sandwiches.
To maximize room sales at all times and ensure that the key is used on every booking taken.
Undertake any reasonable request made by management, staff or any other department.
This job description is to illustrate the main duties and areas of responsibility of the job of Night receptionist. It is no intended to be exhaustive and you are advised that duties and responsibilities may change from this time.