Relationship Manager- Networking- No Sales!
Our client is a prestigious business networking company that has a number of business groups across the south.
Due to expansion they are looking for an account/ relationship manager, to assist with their partners needs in each group (4 locations assigned to each account manager).
This position would be perfect for anyone with a B2B relationship/ account management background, or events management in a B2B enviroment.
- To cover all aspects of Partnership Management for 4 regions.
- To support all aspects of event management for 4 regions.
- To provide strategic opportunities / business development for all partners in 4 regions.
- Maintain accurate records in companies CRM system.
- To maintain accurate Key Performance Indicators - client retention & customer satisfaction.
To carry out and support all Partnership activity for your 4 regions.
o Look after and manage 4 regions; approximately 48 clients.
o Deliver and maintain a high level of customer service.
o Plan & set agenda for meetings, including discussion topic, external speakers and 1-2-1s.
o Venue preparation for board meetings and confirm booking. Ensure client attendance to meetings.
o Follow the companies defined partnership process both in content and timeframes, e.g. Invites must be sent out to partners at least 6 weeks prior to event date.
o Follow up board meetings and events with clients by using telephone / email / letters to develop relationship and establish good understanding of customer satisfaction / partnership progress.
o Attend a quarterly review meeting with each client - face to face during the month where there is not a board meeting or partner event.
o Maintain Quarterly Review process - discuss partnership over last quarter, agree outcomes and objectives for next 3 months. Document the evidence and provide continuous feedback as and when tasks are completed.
o Keep all information obtained up to date on companies Customer Resource Management System (CRM), such as dates of meetings, quarterly review forms and event guest contact details.
o Answer telephone calls from clients and act on any requests / queries.
o Record all relevant Key performance indicators, daily, weekly, monthly and quarterly.
To carry out appropriate duties such as
o Attend all board meetings and events for 4 regions.
o Contribute to future partnership strategies and plans.
o Establish and maintain a 90 day plan each quarter for clients.
o Maintain a high level of personal learning.
o Attend all organised team training events.
o Build knowledge of business development and customer satisfaction strategies.
o Be proficient in the use of relevant technologies and systems.
o Any other reasonable request made of the employee should be followed.