A Helpdesk Analyst with experience providing support to the financial industry on an IT Helpdesk and good communication skills is required for an IT Managed Services Provider in Fulham, London.
Role: Helpdesk Analyst
Salary: up to £25,000 per annum
Location: Fulham, SW6
The company is an IT managed services and support organisation with a client base consisting primarily of financial service clients. These clients demand the very best levels of support and the company require someone who can augment their existing help desk team.
The ideal candidate will be capable of interacting with clients at a high level, as well as being technically competent and highly motivated, with the ability to prioritise tasks on a busy and fast paced help desk. The company’s multi-cultural team prides itself in providing extremely high levels of support within a very busy financial sector.
The role involves providing 1st and 2nd line technical support to clients from the company’s Central London Helpdesk. This includes point of call resolution, telephone, email and remote support services, and backup management.
You will work closely with the field engineering team and be responsible for scheduling site visits, managing open tickets, preparing ticket reports, and will be expected to maintain ownership of your support cases.
The London office operates from 7am - 12am and this role is based on a shift rotation which will include evening and weekend shifts. The shifts are:
- 7am - 3.30pm
- 9am - 5.30pm
- 11.30am - 8pm
- 3pm - 11pm
Weekend shift is Saturday and Sunday 7am - 7pm. For each weekend shift 3.5 days off are provided during the week but staff do two weekends in a row, proving 7 weeks days off around the two weekends.
- Minimum 2 years 1st/2nd line technical helpdesk experience in a very fast paced environment
- Knowledge of Microsoft Server, Active Directory and Microsoft Exchange technologies
- Knowledge of tape and online backup utilities
The Company Offer:
- Exposure to many different environments and exciting technologies
- Excellent career development and internal progression opportunities within the business
- Assistance provided with gaining industry accreditations with study leave provided
Send your CV ASAP - Further Details on Application
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