Mobile Support Engineer - Entry Level

Fullbrook Consulting Group
Hemel Hempstead
03 Feb 2017
03 Mar 2017
Contract Type
Full Time

The Client:

Our client is a voice, data and network solutions provider.

Role & Key Responsibilities:

  • The Mobile Support Engineer will provide 1st line support to customers with issues related to the mobile network.
  • Receive tickets and provide support remotely via telephone, email or the client portal.
  • Support users on the company’s mobile network and with issues on mobile devices.
  • Be the first point of contact for support enquiries and provide and excellent customer support service.
  • Keep customers updated throughout progress of their ticket.
  • Coordinate with third parties and other departments to ensure resolution of ticket.
  • Escalate issues as appropriate.
  • Assist other departments as and when needed, for example, assisting with customers’ orders.
  • Carry out testing and troubleshooting to resolve technical faults.
  • Complete all relevant administration and documentation when required.
  • Strive to improve technical skills and aim to achieve technical accreditations where appropriate.
  • Act as a professional and friendly company representative at all times.

Skills & Experience:

  • Good knowledge of mobiles devices, e.g. iPhones, iPads, Android etc.
  • Ideally experience of supporting users with mobile network issues.
  • A strong interest in technology and a desire to progress within a technical environment.
  • Experience of working within a customer centric environment.
  • Excellent communication and customer service skills.
  • A motivated and driven individual.
  • A strong team player.


  • Hertfordshire