Community Engagement Manager

5 days left

AS Resourcing
03 Feb 2017
03 Mar 2017
Contract Type
Full Time

My client - a leading price comparison website are currently recruiting for a Community Engagement Manager to join their team.

They are looking for a multi-skilled, committed and motivated professional to run their Community Events programme. This is a demanding role requiring flexible working hours - but ultimately extremely rewarding for those who are interested in educating and empowering consumers and making a difference in the community, helping those most in need of saving money. This is a varied and exciting opportunity - at a single event you could find yourself speaking to an MP, local journalist, community leader and a cash-strapped consumer.

What you will actually do:

  • Enhance the businesses reputation by increasing awareness and understanding of its work among key external audiences, including consumers and local stakeholders e.g. councils and MP's
  • Continue to build the businesses position and safeguard its reputation as a consumer champion and energy expert, working with the Marketing team to build the brand
  • Identify and implement a strategy for Community Events that builds relationships with the wider community while supporting business goals - ultimately increasing brand awareness and switching
  • Identify appropriate key messages and plan and deliver events/presentations that target these messages at the right audiences. Ensure that events dovetail with marketing activity when appropriate and are integrated into the wider marketing mix including web content, social media and email marketing
  • Cultivate strong relationships with local media and stakeholders to deliver messages confidently and regularly, positively and accurately. Draw upon the businesses USP, which is a wealth of comparison data and household energy bill sizes going back to 2004, to demonstrate industry expertise
  • Talk to local media when appropriate to promote the benefits and importance of switching and giving information to consumers on finding the best deal for their needs, agreeing messages with the PR team
  • Present performance and feedback from events back to the business. Highlighting directly attributable energy switch activity, key issues/obstacles to switching and how the business can improve consumers’ experience

What you will need:

  • Event management experience within a customer-facing environment such as exhibitions or conferences
  • Experience of engaging with individuals from an underprivileged background
  • Experience in public speaking
  • Must be passionate about consumer issues and representing the customer’s voice
  • Knowledge, interest or experience of the energy and broadband industries, or a proven track record within a similarly complex and challenging sector
  • Ability to communicate complicated issues effectively to consumers and other key stakeholders
  • Knowledge, interest or experience of working with the media - spokesperson experience desirable but not essential
  • Proven track record of devising and implementing events and presentations that deliver results
  • The ability to work on your own and take initiative when the opportunity arises
  • Excellent writing and presentation skills - able to articulate messages clearly and concisely in an engaging style
  • Proactive, fully aware of the macro environment and how this will affect the business
  • A strong advocate and guardian of the businesses brand
  • Excellent at networking with key community stakeholders and ability to proactively manage contacts and get invited to events