BMW Sales Executive

7 days left

Recruiter
Penna Resourcing
Location
Redhill
Salary
15000.0000
Posted
03 Feb 2017
Closes
03 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

BMW Car Sales Executive

Objectives of the Post:

  • To achieve vehicle sales and profit targets, and vehicle related service objectives by providing premier customer service and consultation.
  • To sell cars and achieve profit targets.
  • To handle all customer enquiries and vehicle related service objectives by providing premium customer service.
  • To have strong product knowledge and speak confidently and effectively to existing and potential customers about our cars.
  • To prospect new customers and to maintain positive relationships with existing customers with strong communication skills.

Main Duties:

  • Providing first class customer service and consultation to customers whether face-to-face, phone, online or alternative channels.
  • Pro-actively and consistently prospecting of new and existing customers via regular direct approaches, telephone or event marketing. Communicating product, finance, technology and tactical.
  • Creating & maintaining customer records and administrative information on relevant databases (contact details, date of last contact, customer notes).
  • Building and managing a personal database of customers.
  • Creating and coordinating customer appointments.
  • Communicating and liaising with customers from initial contact through purchase and the lifecycle of the product.
  • Qualification of customer needs including clarifying the type of vehicle use, suggested equipment, delivery date, financing/insurance, purchasing reasons and additional relevant information (e.g. hobbies).
  • Proactively providing customer test drives based on the customer’s needs.
  • Negotiating the sale around the type of vehicle suitable based on assessment of customer needs and effective qualification.
  • Organising and making necessary arrangements for test drives including preparation and checking of the vehicle.
  • Effectively negotiate the sale of the car and work closely with the BMW Sales Manager or Business Manager.
  • Providing quotations to new and existing customers including liaising with Sales or Business Managers regarding finance negotiation and insurance issues.
  • Processing a customer’s used car valuation, including initiating a technical evaluation and commercial appraisal, prior to providing the valuation quote.
  • Initiating and supervising the timely & reliable processing of all correspondence in relation to the sale and financing of the delivery, including coordinating the date for used car take-back.
  • Creating necessary vehicle and customer documents.
  • Processing and managing the vehicle order.
  • Managing customer change requests.
  • Making arrangements for delivery.
  • Conducting final checks prior to ensuring handover to customers, and provide positive handovers to customers by reflecting the brand values.
  • Ensuring regular communication with existing customers and supporting the service department with referrals.
  • Processing complaints to the complete satisfaction of the customer, the dealership and the company.
  • Liaising with internal staff on customer and business processing.
  • Maintaining knowledge of the complete product range including technologies and competitors.
  • Conducting customer market research and reviewing used prices online.
  • Ensuring the showroom or product displays are up to date and acceptable for viewing.

Critical Skills:

  • Proven excellent customer service skills and likes to work with people.
  • Proven record of working within the automotive industry in a similar position.
  • Proven Sales skills or experience.
  • Enjoys working in a high pressured environment.
  • Enjoys working to and can achieve challenging targets.
  • Able to take initiative and ownership of issues; is proactive, has a 'can-do’ attitude.
  • Able to work independently.
  • Able to multi-task and switch quickly between tasks.
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Strong people/ communication skills.
  • Is a team player. Offers help and support to others.

Additional Requirements:

  • Full valid UK driving licence
  • Eligibility to work in the UK

Remuneration and Benefits:

OTE: Market Leading

Basic Salary: Competitive

Company Car: YES