Customer Service Advisor - German Speaking

Location
Manchester
Salary
£18000 per annum
Posted
03 Feb 2017
Closes
03 Mar 2017
Ref
00064297
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join an exciting e-commerce company operating multi-channel e-commerce platforms covering key areas of the Bathroom, Kitchen, Plumbing & Heating markets across the UK, Ireland and Europe. They understand that you are only as good as the people you work with, and that's why they need to recruit the best available talent to drive their success. Backed by over £6.5 million pounds of investment, they have exciting and ambitious plans for the future, and are on the lookout for talented individuals to join their expanding dynamic team.

Where?

With a new state of the art distribution facility located next door to Event City and the Trafford Centre, this company is perfectly located at Manchester's gateway to the world.

Requirements

They are looking for experienced Customer Service Advisors, who have a can do attitude, whilst providing the highest levels of customer service. A strong listener who's able to explain things clearly and tailor your approach to each individual customer, you'll also have plenty of energy and enthusiasm on each and every one of your telephone calls ensuring the customer's journey with them exceeds their expectations.

This role is a full time position, current working hours 07:30-16:00 in the future hours will including evenings and Sundays.

The following skills and experience will be beneficial for the Customer Service Advisor role, but are not essential:

- Customer Service Experience in a similar role
- Bathroom product knowledge isn't essential but would be beneficial to this role
- Professional with excellent communication, admin and people skills
- Excellent attention to detail
- Customer focused with the ability to resolve customer queries
- Analytical in approach with experience of logging data for future reference
- Be capable of working effectively under pressure in a deadline driven environment
- Exhibit a high degree of professionalism and resilience
- Strong organisational skills
- Detail orientated

Key Tasks
- Providing excellent telephone based customer service, ensuring that information given is correct and queries are dealt with promptly
- Taking inbound calls from customers and offering information on the products and services we offer
- Dealing and responding to customer emails through our in house ticket system ensuring all queries are actioned within a reasonable time frame
- Taking ownership of customers' queries and resolving them, in a timely manner
- Pro-Active Customer Service - Making outbound calls to new customers.
- To liaise with other departments to ensure the daily operation runs smoothly
- Supporting the Marketing Department with promotional activity as required
- Ability to give guidance and advice on products we offer

What's in it for me?

Salary up to £18,000 - depending on experience, usual company benefits available after qualifying period.

Candidates must have the right to live and work in the UK.

Salary: £18,000.00 /year

Required education:
- Secondary education

Required experience:
- Customer Service: 1 year

Required language:
- German

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