Support Analyst

Location
High Wycombe
Salary
£20000 - £24000 per annum
Posted
03 Feb 2017
Closes
03 Mar 2017
Ref
00064304
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Dynamic, self-motivated individual required for a Support Analyst role with fast paced IT Company supplying niche software to the restaurant industry, based in High Wycombe.

What the job entails:
- Be the first line of support to their customers, answering calls and emails as well as logging all issues.
- Ensure that all calls are updated with actions and make sure SLAs are adhered to.
- Work closely with other colleagues to spread knowledge and make sure all calls are dealt with as professionally as possible.
- Learn & understand the company structure and decide when to escalate issues to the correct departments.
- Learn & understand the upgrade process and help to deliver upgrades to existing users.
- Learn and understand the hardware process in the company.
- Potential for Saturday day shift with days given in lieu. Normal days Monday to Friday 9-5.30.

The sort of person they are looking for:
- You will be a team player and be able to interact efficiently and productively with others to problem solve.
- You will be flexible. No two days are the same.
- You will be enthusiastic and ambitious, wanting to improve your and the company's future.
- You will be able to prioritise tasks.
- You will have an interest & skills in IT or Hospitality

What they offer you:
- The potential to move into other areas of the business should your skill set be better suited elsewhere.
- Regular team social events.
- The opportunity to become part of a pension scheme.

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