Customer Relations Supervisor - Travel industry Experience Essential

New Frontiers Travel Recruitment
North West London
£25k - 28k per year + Bonus and Benefits
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Customer Relations Supervisor

Base salary to £28,000 + Bonus

North West London

My client is a leading direct sell long haul tour operator.

An opportunity has now become available for a candidate with travel industry experience with Customer Relations to join the company on a one year fixed term contract.

Due to the nature of the role, applicants must have previous customer relations experience at a senior level within the travel industry and ABTA knowledge.

If you do not have customer services experience within the travel industry, please do not apply as my client will not consider you.

Customer Relations Supervisor Duties and Responsibilities:

  • Manage and develop the day to day function of Customer Services and contribute to

maximum productivity.

  • Monitor and report upon client complaints.

  • Identify and initiate improvements to the function.

  • Contribute effectively and assist in dealing with client problems and grievances both prior to travel and when in resort. Monitor and report on destination complaints.

  • Check progress of and resolve client complaints. Respond to all queries received via telephone or in writing.

  • Co-ordinate pre departure notifications such as Renovation or Building works, liaising with suppliers, reps, clients and hotels.

  • Responsibility for monitoring Customer Services incoming and outgoing mail whilst delegating to the Customer Services Assistant.

Customer Relations Supervisor Experience Required:

  • Previous customer services experience working in ABTA bonded travel company or a tour operator is desirable

  • Knowledge and experience of Travel law, ABTA arbitration scheme and small claims court procedures.

  • Ability to work under pressure and to deadlines, prioritise and co-ordinate tasks.

  • Numerate with ability to interpret data.

  • Ability to persuade and negotiate.

Customer Relations Supervisor Salary and Remuneration:

  • Base salary to £28,000 (depending on experience)

  • Bonus based on company performance

  • 20 days Holidays + 8 bank holidays

  • Pension

There is a strong possibility this role could go permanent.

To apply for this Customer Relations Supervisor role, please email your CV to or contact Tony on for additional information in confidence.