Reservations Manager - Luxury Hotel near St Albans - up to £3200

2 days left

Recruiter
CORECRUITMENT
Location
Saint Albans
Salary
30000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

Reservations Manager – Luxury Hotel near St Albans – up to £32000

We are seeking an experienced Reservations Manager with passion for the industry and a people manager thriving in the development of a performing team.

KEY RESPONSIBILITIES

- Managing, coaching and developing the Reservation team of 10

- Ensuring the prompt response to all customer request by phone, email or fax

- Taking all incoming calls to the hotel and ensuring quick, professional and efficient response

- Implementing achievable target to keep the team motivated and on budget

- Attending HOD meetings, revenue and management meetings

- Developing on-the-job training to keep the team at highest level

- Ensuring the correct use of procedures and follow up of the Brand Standards

- Review customer comments and implement necessary actions

- The rostering, recruitment, training and positive spirit of the team

THE RIGHT CANDIDATE

- Minimum of 2 years experience as Reservation Manager within a luxury Hotel or Resort

- People Manager

- Working knowledge of Opera is essential

- Strong organisational skills

- Fluent English

Interested in this great challenge? Contact Beatrice with your updated CV