Operations Manager

5 days left

Smart Recruit Online Limited
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Would you like to take on a role that allows you to take ownership of your work, be creative in your approach and get rewarded for your contribution and commitment?

We embrace change, are positive and curious, and respect each other, which we believe enables and empowers individual success.

We take pride in what we do and our values underpin our behaviours. Joining our team will be rewarding, challenging, exciting and fun!

This is a fantastic opportunity to work alongside a team of passionate, committed professionals.

You will receive a personalised training plan to support you to deliver results and really think outside of the box. We really are an exciting place to work where you will challenge yourself and others to achieve success and think differently.

The Operations Manager is a critical post for us and its in-house contracting team.

Reporting to the Assistant Director- Property, the Operations Manager has direct responsibility for ensuring that the service delivery, income and expenditure, and safety of its 26 Operatives meet our demanding expectations. THS is introducing a number of changes to make sure that it provides good value as well as excellent services to our residents. This will be a key person who will introduce those changes and ensure that they are effective.

The workforce carries out around £2.8m worth of work each year on our 4,100 homes mostly in and around Hertfordshire, Bedfordshire and Buckinghamshire areas. The responsive repairs service is carried out by our in-house team consisting of multi-skilled, gas and electrical operatives, with specialist works being sub-contracted. Annually we maintain 4,100 properties including gas servicing and breakdowns, turnaround approximately 180 empty properties.

Backed by Supervisors and support colleagues, the Operations Manager will bring strong leadership and commercial skills to secure the future of our organisation and drive it forward. The ideal Operations Manager will be someone who has experience of managing workforces in similar operating environments; has good technical knowledge, strong commercial skills, and can be both a practical hands-on manager and contribute to developing and implementing plans and improvements.


We recognise that in order to be able to deliver our values and be a positive resilient person we need to be able to provide you with the right tools.

As a result, all of our leaders commit to developing and coaching you and celebrating your success. Our leaders receive appropriate support, development and training in order to nurture an environment where innovation and creativity can grow.

Working for us means that we will provide you will the support to fulfil your role whilst enabling an environment which encourages fun and creativity. We also want to encourage you to make decisions that affect your work, and consider continuous improvements.

You will also receive a competitive salary, flexible benefits, Life Assurance, Pension, free on-site car parking, massage days, and free fruit weekly.

In return we ask you to be positive and creative, curious and questioning, take ownership and accountability, and above all, have pride in the work you do.

Operations Manager | Operations | Property | Home Services | Manager | Management | Leader

Essential Requirements:
  • The role holder will have proven experience in a similar role, with a track record of delivering an operational function with a Housing Association or contractor.
  • Proven experience of managing a team to successful outcomes is a must.
  • You will have proven experience of managing an operational maintenance service including budget responsibility.
Desirable Requirements:

If you have an HND or HNC in a Building specialism, with a supervisory or building industry management qualification or equivalent, we would love to hear from you. You will need a full driving license.

About Our Company:

We are a housing association which owns and manages more than 4,000 rented and leasehold properties in Hertfordshire, Bedfordshire and Buckinghamshire.

We exist to provide good quality affordable homes and services enabling the development of communities where people enjoy living.

Our values inform the way we work - we are: open, respectful, excellent and reliable.

We are an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive stories and messages, and respect each other and our customers.

We are One Team, One Business, with One Purpose.

We strongly believe that we are #agoodplacetowork - so, are you up to the challenge?

*Only applicants meeting the criteria above will be shortlisted.