Motor Insurance Claims Handler

1st Central
Haywards Heath
02 Feb 2017
02 Mar 2017
Contract Type
Full Time

Do you have a good knowledge of litigation procedures on non-PI claims, Knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims and a solid knowledge of all aspects of motor claims, to include litigation and credit hire, make sure you read on as this could be the ideal role for you.

We are currently looking for two Claims Negotiators to join our claims operations team where you will be required to deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations and legislative and policy guidelines.

You will also be required to deal and negotiate all non PI motor claims from outset to conclusion in accordance with our principles and procedures, being fully conversant with the relevant sections of Road Traffic Act.

Also ensuring that all files are reserved accurately and promptly within our reserving philosophy, taking personal responsibility for ensuring the reserves fully reflect the level of damages on each file, processing cheques on claims files as required and in accordance with your authorities.

You will also be required to maintain your diary and undertake regular file reviews to ensure effective and timely settlement of all claims. Also identifying potential fraudulent claims and action as per our guidelines, ensuring own personal compliance with TCF principles and any other reasonable duties that are required.

Essential to the role:

  • Good numeracy and literacy skills
  • Computer literate
  • Confident in presenting complex information in a clear and concise manner
  • Strong customer service skills
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Good time management and organisational skills with the ability to prioritise work
  • Negotiating and influencing skills


  • Customer focused
  • Self-motivated and enthusiastic
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Confident in presenting complex information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvement to contribute to the success of the business

Please apply now if you have the skills and experience required for this role.