Graduate 1st Line Network Engineer
As the Graduate 1st Line Network Engineer you will assist with the day to day running of the Service Desk providing client technical support and a high level of customer service. The role is focused on troubleshooting Broadband related incidents for our customers.
Some of your responsibilities will include but are not restricted to:
• Handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools
• Troubleshooting DSL/Circuit faults and working with carriers to achieve fault resolution
• Driving fault resolution to ensure SLA’s are not breached
• Escalation of faults/outages in accordance with Exponential-e procedures
Days of work: alternate weekly between Monday-Friday and Tuesday-Saturday
Weekday shifts typically 08:00-16:30, 11:00-19:30 or 12:30-21:00
Saturday shift 09:00-17:30
What you’ll need to succeed
At Exponential-e we each have a personal responsibility in delivering excellence. To undertake the role of Graduate 1st Line Network Engineer you must have ambition to be the best you can be. You will have an understanding of networking fundamentals and be keen to learn.
Competencies required for this role include and are not restricted to:
• CCNA certified or a graduate with a Computer Networking degree or similar IT degree with significant networking modules
• Excellent verbal and written communication skills with a professional phone manner
• Strong customer service focus
• Eager to learn and develop a career in networking
As a Graduate 1st Line Network Engineer you must be confident in making decisions and finding solutions. As a company we are constantly striving for world class status by challenging the status quo to deliver competitive advantage.
What you’ll get in return
The role of a Graduate 1st Line Network Engineer is filled with learning and development opportunities for an ambitious individual pursuing a career in networking.
Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover. You will be supported by an excellent manager, part of a very friendly team, within a company striving to achieve world class status. This is an exciting role for any ambitious Graduate 1st Line Network Engineer out there.
Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.
That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.
'Your Cloud is only as good as your network’
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We look forward to hearing from you!