1st Line Support Engineer

Recruiter
Latcom Plc
Location
London
Salary
18000.0000
Posted
02 Feb 2017
Closes
02 Mar 2017
Contract Type
Permanent
Hours
Full Time

Please not you must live within a mile of postal code E14 to be successful.

Job Role

  • To log all telephone calls on the Helpdesk system and assist users in solving IT related problems.
  • To allocate calls to the appropriate team.
  • To liaise with users to ensure calls are resolved to their satisfaction and close resolved calls.
    Perform administration tasks relating to new users, requests for hardware/software, running routine reports from various systems etc.

Skills

You will have at least 6 months experience in a 1st Line support capacity and be able to support the following technologies; Windows XP/7, MS Office and Active Directory.